Welcome to the Emageo Support Center. We want your experience to be as smooth as your best-planned trip. Before reaching out, please check our quick solutions below you might find the answer you need right away!
The Fix: This usually happens if the email was sent from an address not linked to your account, or if the formatting was too complex (like a screenshot).
Solution: Try forwarding the email from your primary, verified account, or manually add the event to your itinerary in the app.
Why is this required? To automatically build your travel timeline, Emageo looks for booking emails forwarded to import@emageo.com. If your account uses a hidden Apple relay email, our system won't recognize your actual personal email address when you try to forward a flight or hotel confirmation.
Solution: Navigate to the Account page on the app or Emageo website, and add your forwarding email address in the Forwarding Email field.
The Fix: Ensure push notifications are enabled for the Emageo app in your phone's settings (iOS/Android). Also, double-check that your flight event has a confirmed flight number recognized by the system.
The Fix: You can manage all your billing and subscription settings directly through your profile.
Solution: Log in to the app, go to Settings > Subscription & Billing, and follow the prompts to manage your plan. Your access continues until the end of your paid period.
The Fix: While we don't currently support multi-user accounts, you can share your itinerary as a text or share an invitation link to your trips with anyone you choose! Look for the "Share" icon on the timeline view of your trip.
If your question wasn’t answered above, or if you need help with an urgent issue like a flight cancellation or a billing error, our dedicated support team is ready to assist you.
The best way to reach us is via email:
support@emageo.comWe aim to respond to all inquiries within 24 hours.
Need to make a quick change? You can handle most account updates yourself:
